1. When Returns Are Accepted
Thank you for shopping at GF LUXURY HAIR,
You may request a return only if the product has a confirmed quality issue, including:
At Luxury hair, we ensure that every product meets our strict quality standards. For health and safety reasons, and because each order is customized to the customer’s selection, returns are allowed only if the product is proven to have a quality-related problem.
- Wrong item received (length, texture,)
- Manufacturing or quality defects
2. When Returns Are NOT Accepted
Luxury Hair does not accept returns for:
- Change of mind
- Products worn, installed, washed, cut, dyed, or altered
- Items without original packaging, tags, net, or security seals
- Normal wear or misuse
3. Refund Policy
If your return is approved after inspection:
- A full refund will be issued for qualifying quality issues
- Refunds go to the original payment method
- Shipping costs are non-refundable
4. Return Shipping Responsibility
- The buyer is responsible for all return shipping costs, unless the return is due to an error made by Luxury Hair.
- We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Return Request Process
To request a return:
- Contact us within 7 days of receiving your order
- Provide your order number and describe the issue
- Attach clear photos or videos showing the problem
- Our team will review within 48 hours
- If approved, we will send return instructions
6. Contact Us
If you need assistance, please reach out:
📩 Email: sales@gfluxuryhair.com
We’re here to help and ensure you receive the best experience with Luxury Hair.
CLICK HERE TO CONTACT US